Business Phone System: The Lifeblood of Your Business

 

If you’re an entrepreneur or a marketer, you know how important a phone is to your business. Just imagine if your business phone system stops working for just an hour. You may postpone outgoing calls for some time. But what about the missed calls you receive during that time? What if some customers called to order products? What if a few customers called to make queries or resolve their problems? What about the calls from vendors and suppliers?

It would be an absolute horror to imagine the opportunities that go away with the missed calls. That’s why a robust and reliable business telephony system is not just necessary to enhance efficiency and productivity but also to boost customer satisfaction and effective communication.

Contemporary business phone systems, which are powered by sophisticated technologies such as VoIP (Voice over Internet Protocol) and IP PBX (IP Private Branch Exchange), are designed to deliver seamless communication service irrespective of time and place. By using a dedicated business phone system such as HoduSoft’s next-gen business phone system for small and large businesses - HoduPBX - you don’t have to stay near your phone physically. You can access your business phone from your smartphone or laptop. You and your customer service representatives can receive inbound calls, make outbound calls, check voicemails, and access many other features in the business phone system with just a tap or a click of a button.

Unlike traditional phones, advanced business phone systems are exponentially safe and secure as they are underpinned by intuitive VoIP tech. By leveraging a sophisticated business phone system, you can enhance your business presence around the clock and can give your customers the feeling of being in the same room. Apart from that, conference calling is one of the most important features that VoIP-powered business telephony systems offer.

Speaking of features, here are some most important and useful ones you can expect from a state-of-the-art business phone system such as HoduPBX:

Auto Provisioning: With this, you can deploy your IP Phones using predefined automated procedures. You don’t have to provision your phone system manually.

Audio Conference: You can have more than a thousand participants in the conference.

BLF and Presence: You can configure your IP Phones with busy lamp field (BLF) function keys and check availability.

Real-Time Analytics: This feature will collect and analyze a wide range of data on the quantity and quality of calls.

Unified Communications: Using a single interface, users can access communication from multiple channels such as live chat or social media.

Multilevel IVR: Using Interactive Voice Response, you can enable self-service options for your customers.

Least Cost Routing: A sophisticated business phone system can route calls through providers which cost the least.

Apart from these features, a sophisticated business telephony system provides many more valuable features. That’s why it’s no surprise that almost a third of businesses presently use VoIP systems and more and more small and mid-sized businesses are adopting VoIP.

Tips to choose a reliable business phone system

When it comes to selecting a high-quality business phone system, the internet can help a lot. Type search terms such as “best business phone system for small businesses in (your area),” “top business phone systems in 2023,” and “most cost-effective business telephony systems in (your locality).”

After pressing the enter button, ten to eleven websites will appear on the first search engine result page. The results on the first page are usually of high quality and you would save a lot of time by researching the top five to six listicles and websites.

You can visit the individual web pages of each business phone systems provider and compare the features, prices, customer ratings, and reviews. After shortlisting a few companies, consider calling their sales team or booking a demo.