7 Tips that’ll Help You Start Your Hosted PBX Business Now!

If you are considering starting a hosted PBX business, then this article is just for you. If there’s a good time to enter into the hosted PBX space, it’s right now! As per Verified Market Research data, the global hosted PBX market is presently growing at a compound annual growth rate of 14.3 percent and is estimated to reach USD 17.37 Billion by 2028.

But before you take the plunge, you must know what it takes to start a hosted PBX business and have the right knowledge and resources in your toolkit to start on the right foot. Read on and thank us later.


1. Know your ‘Why’ and define your business

Before you start a business, whether it’s a hosted PBX business or any business for that matter, you must have a clear purpose and know your “Why.” After that, you must have clarity on different areas related to your business and have strategic goals.

When it comes to defining your business, you must define the geographical areas you intend to serve. You’ll also have to define your prospects and target clients. That’ll not only provide you with clarity on the types of clients you intend to serve but also the features you intend to offer.


2. Know your potential clients and understand how they use their phone systems

After knowing your purpose and defining your business, you should know everything about your potential clients. Once you identify them, you will save a lot of time, money, and energy.

After knowing everything about your prospects, you should understand how your potential clients use their business phone systems and what communication needs must be addressed. Knowing how your clients use their phone systems and what types of calls they make and receive will help you provide them with the right features.


3. Determine your USPs

As an owner of a hosted PBX business, you must have some unique selling propositions (USPs) apart from high-quality products and solutions. That will enable you to gain a competitive advantage over other businesses in your domain.

After determining your USPs, you can communicate your strongest selling points and persuade your clients why you’re the right choice for them.


4. Get the right infrastructure and look for trustworthy solution providers

To start a hosted PBX business, you need to have the right infrastructure in place. You need to invest in a reliable and sophisticated multi tenant PBX software and a server. For that, you need to find a trustworthy and reputable IP PBX solution provider that can either provide you with a plug-and-play multi-tenant PBX solution or build a customized PBX solution with specific features.

Here, a quick internet search can help you find the right PBX solution providers. Type search terms such as “best hosted PBX provider for small businesses,” “top cloud hosted PBX provider for SMEs,” “best multi-tenant IP PBX vendors for 2023,” as well as some location-specific terms such as “best multi-tenant IP PBX vendors in (City Name) or (Country Name).”


5. Go to vendors’ websites and make a buying decision

After typing any of the above search terms and pressing the enter key, you’ll get about a dozen of results on the first search engine results page. Visit the websites of the first five to six results and try to find out more about the hosted PBX solutions the vendors are offering.

You can also visit various other pages such as their ‘About Us’ page to know how long they have been in the industry and what’s their track record. You can also visit their ‘Testimonials’ page to know what their clients are saying about them. You must visit their ‘Products’ page to know more about their solutions. If they have a ‘Pricing’ page, then you should click on it to know the price tags of each of their products. After that, call some vendors and ask if they provide free demos. If they agree, try out their solutions and make an informed decision.


All in all

If you are planning to start a hosted PBX business, then you must know your purpose and have a clear objective. After that, you must know your prospects and understand what they need from a solution provider. That’ll help you find out your USPs and join hands with the right vendor, which is the most crucial step that can have a huge impact on your business’s success.

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